Shipping policy

Shipping policy

At Terraloom, we are committed to providing you with the best shopping experience, which includes ensuring that your items are delivered to you in a timely and efficient manner. This Shipping Policy outlines our shipping processes, options, and guidelines.

Shipping Locations

We currently ship to addresses within the United Kingdom free of charge. We also offer international shipping to more than 100 countries. 

Processing Time

All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The delivery estimates provided below are in business days (Monday to Friday) and do not include processing time.

Standard Shipping:

  • Estimated Cost: £3.50 [FREE on all orders for limited time in the UK]
  • Delivery Time: [3-5] business days

Expedited Shipping:

  • Estimated Cost: £8.50
  • Delivery Time: [1-2] business days

International:

  • Cost: Calculated at checkout
  • Delivery Time: Estimated at checkout

Please note that delivery times are estimates and cannot be guaranteed. Actual delivery times may vary depending on shipping carrier delays, weather conditions, and other factors beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). You can track your order by visiting the carrier’s website and entering the tracking number provided.

Shipping Carriers

We use the following carriers to deliver our orders:

  • EVRi
  • DHL
  • Royal Mail

Address Changes

If you need to change the shipping address after your order has been placed, please contact us immediately at terraloom@terraloom.co.uk. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order is in processing.

Shipping Restrictions

We are unable to ship to P.O. Boxes or military addresses (APO/FPO) at this time.

Damages and Issues

If your order arrives damaged or if there are any issues with your order, please contact us immediately at terraloom@terraloom.co.uk with your order number and details of the issue. We will work to resolve the problem as quickly as possible.

Lost or Stolen Packages

Terraloom is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you have not received it, please contact the shipping carrier to report the issue. If the carrier is unable to help, please reach out to us for further assistance.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy. If you have any questions or need assistance, please contact us at terraloom@terraloom.co.uk.

Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Terraloom

Online Store

Email: terraloom@terraloom.co.uk