At Terraloom, we believe in honest sustainability efforts and transparent communication with our customers. Here's how we work to minimize our environmental impact:

Mindful Packaging: Our shoes come in recyclable cardboard boxes, carefully packed with tissue paper and essential protective elements. While most of our packaging materials are eco-friendly, some components (like shoe shapers) may contain plastic elements that help maintain your shoes' quality during shipping. We're actively working with our suppliers to find more sustainable alternatives wherever possible.

Responsible Leather Sourcing: We partner with leather suppliers who maintain strict socio-environmental standards. Our supplier's monitoring program uses geo-referencing technology and public data to ensure their cattle suppliers avoid:

Unauthorized deforestation

Encroachment on protected lands (including indigenous territories and conservation areas)

Use of forced labor

Environmentally harmful practices

Continuous Improvement: Sustainability is an ongoing journey, and we're committed to:

Regularly reviewing our packaging choices

Working closely with suppliers to maintain ethical standards

Being transparent about our practices

Actively seeking more sustainable alternatives

By choosing Terraloom, you're supporting a brand that values honesty and is actively working towards more sustainable practices while delivering quality footwear you'll love.

At Terraloom, we are committed to ethical sourcing and animal welfare. Our leather supplier adheres to strict standards that ensure the well-being of animals throughout the supply chain. They certify that all hides used in our footwear production follow the globally recognised Five Freedoms of Animal Welfare:

• Freedom from hunger and thirst
• Freedom from discomfort
• Freedom from pain, injury, or disease
• Freedom to express normal behaviour
• Freedom from fear and distress

These principles guide the practices in animal breeding, transportation, and all production processes.

Terraloom shoes are crafted in Brazil, a country renowned for its rich shoemaking heritage. We partner with well-established factories that have been producing high-quality footwear for over three decades. This collaborations allows us to bring you shoes that blend traditional craftsmanship with modern design, tailored specifically for the UK and European markets.

Our focus is on elegant and comfortable women's shoes suitable for both work and leisure, leveraging Brazil's esteemed reputation in the global shoe market.

At Terraloom, ethical practices are fundamental to our business philosophy:

Compliance: We ensure all our partners, including our manufacturing facility, strictly adhere to local employment laws and regulations.

Fair Working Conditions: Our manufacturing partner has a 30-year history of providing good working conditions and opportunities for its employees.

Supply Chain Oversight: We diligently certify that every supplier in our chain shares our commitment to ethical practices and fair treatment of workers.

Continuous Monitoring: We maintain ongoing communication with our partners to ensure these standards are consistently met.

Transparency: We're committed to being open about our practices and continually improving our approach to fair trade.

At Terraloom, quality is paramount in everything we offer:

Time-Tested Expertise: Our shoes are manufactured by facilities with decades of experience in crafting premium footwear.

Proven Satisfaction: The designs we've chosen for the Terraloom brand have a track record of delighting thousands of customers over the years.

Tailored for You: While we leverage time-honored designs and manufacturing techniques, each Terraloom product is specifically curated and adapted for our UK and European customers' preferences and needs.

Rigorous Quality Control: Every item undergoes thorough inspection to ensure it meets our high standards before reaching you.

Customer-Centric Approach: We continuously gather and act on customer feedback to refine and improve our offerings.

Future-Focused: As we consider expanding our product range to include clothing and accessories, we're committed to maintaining the same high quality standards across all product categories.

Diverse Expertise: Our partnerships with various skilled manufacturers allow us to tap into a wealth of specialized knowledge, ensuring top-notch quality across our entire product line, both now and in the future.

We meticulously inspect every pair before it leaves our workshop. Our skilled artisans differentiate between natural leather characteristics and actual imperfections, ensuring that each shoe meets our exacting standards.

By choosing Terraloom leather shoes, you're embracing the beauty of natural materials. We believe these subtle variations add value and charm to each pair, making your purchase truly one-of-a-kind.

Finding your perfect fit is crucial for comfort and style. Here's what you need to know about Terraloom shoe sizes:

Brazilian Craftsmanship: Our shoes are proudly manufactured in Brazil, where a unique sizing system is used.

Size Conversion: We've carefully converted Brazilian sizes to their UK and EU equivalents for your convenience. You can find the table in the Size Chart next to the size picker.

Slight Variations: Due to differences in sizing standards, you may notice small variations compared to other UK or EU brands.

For Best Results: We strongly recommend using our size conversion table, found on each product page.

Measure for Accuracy: For the most precise fit, use your foot measurements (in centimeters or inches) and compare them to our size chart.

Still Unsure? If you're between sizes or have any questions, don't hesitate to contact our customer service team via terraloom@terraloom.co.uk. We're here to help you find your perfect fit!

At Terraloom, we want to keep you informed every step of the way:

Order Updates: You'll receive two important emails from us. The first confirms your order, and the second provides tracking details once your shoes are on their way.

Delivery Timeframes: Our shipping estimates begin the day after you place your order, unless otherwise noted.

Free Shipping Thresholds: Please note that Gift Card purchases are not included when calculating eligibility for free shipping offers.

EU Military Addresses: We regret that we cannot currently ship to military addresses within EU countries.

Delayed or Damaged Orders: In the rare instance that your order doesn't arrive within the expected timeframe or reaches you in less-than-perfect condition, please don't hesitate to reach out to our customer service team via terraloom@terraloom.co.uk. We're here to help!

Once your order is shipped, you'll receive a confirmation email with your tracking number. You can track your order in two easy ways:

Through your Terraloom account:
- Log in to your account at terraloom.com
- Go to 'Orders' in your account dashboard
- Click on your order to view real-time tracking information

Via the tracking number:
Check your shipping confirmation email
* Use the provided tracking number to follow your order's journey

Haven't received your tracking information? Orders typically process within 2 business days. If you need assistance, please contact our customer service team

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, customers are responsible for return shipping costs.

Currently, we're focusing on delivering our sustainable footwear to customers across the United Kingdom. While we're not shipping internationally just yet, we're excited to share that we're working on expanding our delivery service to Europe and other regions around the world.

Want to know when we launch in your country? Sign up for our newsletter to be the first to hear about our international expansion!

While our packing team strives for perfection and mix-ups are rare, even the most attentive eyes can occasionally slip. Should something not be quite right with your order, we'll get it sorted quickly!

Here's what to do:

Email us at terraloom@terraloom.co.uk with:

- Your order number

- A brief description of what's different from what you expected

- Photos of the items received (they help us fix things faster!)

Our customer service team prides themselves on swift responses and simple solutions. If we've made a mistake, we'll arrange a free return and get the correct shoes on their way to you right away.

Your satisfaction isn't just important to us - it's essential. We'll make sure your Terraloom experience ends with a smile, and those perfect shoes on your feet.

Your first return for size adjustment is completely free - consider it our welcome gift to help you find your perfect Terraloom fit

Here's how it works:

Your first exchange is completely free - we cover the shipping costs

This allows you to try a different size or style without any extra charges

Simply initiate your exchange through our returns portal, and we'll guide you through the process

For subsequent exchanges or returns:

A standard return shipping fee will apply

Clear instructions will be provided during the return process

We want you to feel confident shopping with us, which is why we've made your first exchange absolutely free. If you need help finding the right size, check out our Size Guide or contact our customer service team - we're here to help!

Time is of the essence! If you spot an address error, contact us immediately at terraloom@terraloom.co.uk. We'll do our best to catch that package before it starts its journey to the wrong destination.

Important: Once an order is placed, our system cannot cancel or modify it (even our tech wizards can't override this one). If the package has already been shipped to an incorrect address, we unfortunately cannot recover it.

Tip: Save your correct address to your account for faster, error-free checkout next time. A minute double-checking your details can save hours of worry!

Absolutely! Think of it as shoe matchmaking - sometimes it takes a second date to find the perfect fit. Just start a return request, mention you'd like a size exchange, and we'll guide you through the process. Remember, your first size exchange is on us!

Yes, please! While we know it's tempting to strut around in your new Terraloom shoes, please try them on indoor surfaces only. They should be returned unworn, with all tags and packaging - just as fresh as when they arrived at your door.

Once we receive your return and consider it eligible for refund, we'll process your refund within 24 hours. The time it takes to appear in your account depends on your bank.

Oh dear! While our meticulous packaging team treats each order like a work of art (and mix-ups are rarer than a sunny day in London), if our shipping pixies have had a moment of confusion, we're on it! Contact us immediately with your order number and a photo of what you received. We'll send you a return label and get your correct shoes on their way faster than you can say "Terraloom"!